# What happens if a bake fails?

Source: https://bake3d.ai/help/what-happens-if-a-bake-fails
Last checked: 2026-10-09. Answered by Bake3D (https://bake3d.ai).

## Short answer

You get your credits back. If a job fails, or you cancel it before it finishes, every credit it charged returns to your balance on its own. You do not need to ask.

## In more detail

Credits are taken when a job is accepted, so you see the charge right away. When a job fails, the studio shows the refund next to it and your balance goes back up.

A job fails when it stops with an error, for example when the model cannot be built. A job that finishes with a result you do not like has not failed, so it is not refunded on its own. For that case:

- Your first character after your first pack is covered by the [first-character guarantee](https://bake3d.ai/help/first-character-guarantee).
- Rate the result with the thumbs up or down in the studio and say what went wrong. The team reads every rating.
- [Contact support](https://bake3d.ai/help/how-do-i-contact-support) with the project name, and we will take a look.

Pictures or prompts that break the rules, such as nudity, are turned down before the job starts, so no credits are used.

For a better result next time, run the free readiness check on your picture first, and read [what makes a good picture](https://bake3d.ai/help/what-makes-a-good-picture).

## Go deeper

- [Refunds and cancellation](https://bake3d.ai/legal/refunds)
- [How to check an AI-generated 3D rig](https://bake3d.ai/guides/check-ai-generated-rig): Guide
- [Pricing](https://bake3d.ai/pricing)